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If you receive a product that is defective or damaged please notify us as soon as possible & provided photos of the parcel & product/s to our email address support@titanpopculture.com.au. Please place the items aside while we work through the issue for you.

Cancellations & Changes to your order
All refunds and cancellations are handled at the discretion of Titan Pop Culture. We allow for customers to change their mind on a purchase prior to the product/s being invoiced to us, however please note refunds will be issued as a store credit for the full amount paid (unless you'd prefer to exchange the product in the current order). Some products we do not allow to be cancelled or exchanged unless they are defective.
> If part of your order has been invoiced, shipped or arrived at our location, then these items can not be cancelled or changed as items are often specifically ordered in for you the customer.

> If the item is cancelled by the distributor a full refund will be issued back to your original payment method. IF we are unable to issue a refund via the original payment method Titan Pop Culture will issue you a store credit to use on a future purchase.

> Cash refunds are subject to a 15% cancellation fee excluding when the item is cancelled by the distributor. This fee aims to cover the fees from processing the order that you placed on our website such as transactional fees, currency conversion fees & fees charged by Shopify that are not returned to us when we issue a refund. Cash refunds will be processed back onto your original payment method used at checkout, such as your Mastercard, Visa. PayPal or Buy Now Pay Later Service. If you paid via a bank transfer you will receive a gift card for the amount of the refund.

> If your order has already shipped from our store or is awaiting collection with Australia Post, the order will not be cancelled. Any refunds on orders that have already been shipped to you must be returned to us at your cost within 30 days when agreed. Products must still be in their original packaging and in the same condition you received the item in. Our shipping cost if free shipping/discounted shipping was offered will also come out of any credit issued. Returns incur a 20% restocking fee.

Gift cards & some products are exempt from change of mind
Pre-Orders from VR (VR is in the SKU) can not be cancelled as many of these products we can not cancel with our distributor once ordered for you. Youpay orders are not eligible for refunds.
> Orders placed using Hold are not eligible for refunds if the item has been invoiced or arrived at our store. > Shipping Policy

Pre-Order ETA Dates
Estimated Time of Arrivals are exactly that – estimated. Delays can & do occur which are outside of our control. ETA's are subject to change without notice. Refunds will not be issued if an item does not arrive on it's estimated availability, a store credit or exchange however is possible prior to the item being shipped to us.  Pre-Order FAQ's Page.

Click & Collect - Uncollected Items
By placing a click & collect order on our website you are agreeing that once all the items in your order have been fulfilled by us that you will collect your order within a reasonable time frame. Titan Pop Culture asks that you collect your items within 60 days & if you fail to do so agree that Titan Pop Culture may place the items back out for sale. No refunds will be issued if you fail to collect the items within the reasonable time frame provided.

Chase Product Information (1/6)
Products that have (with chase) in the title have a 1 in 6 chance of being a chase version of the product according to the supplier, products other than standard Pop! Vinyl's may have a different ratio. We can not guarantee you will receive a chase product unless we have otherwise specified. Returns will not be accepted if you order a (with chase) product & do not receive a chase variant. 

Refunds (if applicable)
Once your return is received your refund will be processed, and a credit will automatically be applied to your original method of payment, refunds can take up to 14 days depending on your payment provider. IF we are unable to issue a refund via the original payment method Titan Pop Culture will issue you a store credit to use on a future purchase.

Late or missing refunds (if applicable)
Titan Pop Culture will put an Authorization for the amount of your order onto the payment method used upon the order being placed. Depending on how fast we process your refund it will either show as a refund or remove the original pending charge from your statement. If your order is cancelled before we have taken payment in the Authorization stage, the pending charge on your payment method will be removed, this will not show as a refund.

Exchanges (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange a product email us at support@titanpopculture.com.au

Sales Based Events Refunds/Exchanges
A Sales Based Event is an event that is pre-organized by Titan Pop Culture or the brands we offer. During these periods Titan Pop Culture will not allow refunds or exchanges based on a Change of Mind basis or in order to get the product you have ordered outside a sale period cheaper. All orders placed before or after sales periods are final and will not be discounted.

Gift Card Refunds & Returns 
If the item was purchased with a gift card you'll receive a credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you. 

Store Credit
To use your store credit simply log into your account, above the payment methods at checkout you'll see your credit. Simply tick the box & the credit will be applied to your order. You can check how much credit is applied to your account by logging in & heading to the profile section of your account. Under payment methods you'll see how much store credit you currently have.

Damaged Products
>  We take pride in ensuring that your goods have been carefully picked are packed with care. We recognize the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door, that's why we include Free Pop Protectors.

> Rarely items may become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. If this is the case with your item please contact Titan Pop Culture within 14 days via our email support@titanpopculture.com.au

> Upon receiving notification of damage or a manufacturing defect, we will request photographic evidence of the parcel and the particular product that has issues. We will review the photos and contact you at our earliest convenience to discuss your options in relation to the product issue.

Pop! Vinyl
Funko Pop! Vinyl’s are a mass produced toy line from various factories across the globe. Funko have their own Quality Control program to ensure the product they are producing meet with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items.

As a mass produced toy line, there are variations in the manufacturing process that do occur. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, small tears, stickers included or not included on boxes etc. These are all considered "minor variations" in a mass produced product. You should also keep in mind that the packaging of these products are exactly that, a way to get the actual Pop! Vinyl from A to B. They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box - the collectable toy. 

We will not be replacing or refunding products that have "minor variations". The products are still fit for their intended purpose, which is a fun collectable toy to play with or display. There is nothing further we, as a retailer can do for customers seeking a pristine product.

These products have passed Funko Quality Control and have been deemed fit for retail markets across the globe.

Return Address 
Titan Pop Culture, 61 Guadalupe Drive, Ballajura, Western Australia 6066, Australia

> Titan Pop Culture will cover the return shipping costs when an product is defective & needs to be returned for either a refund, credit or replacement under consumer law. Outside of this the customer is responsible for paying return shipping.

> Returns must be received by Australia Post within 21 days of receiving your return label, if you return your item after this time without first contacting us then we may not accept your return.

Your Rights
We respect your legal consumer rights with the utmost respect. You can find more information about your legal entitlements on the ACCC website.